Terms of service

Tokyo White LLC (hereinafter referred to as "the Company") establishes the following Terms of Service (hereinafter referred to as "these Terms") regarding the use of the website operated by the Company (hereinafter referred to as "this Website") and the services related to the sale of products provided by the Company (hereinafter referred to as "the Services").

When customers use this Website or the Services, or purchase products, it will be deemed that they have agreed to these Terms. Therefore, please read these Terms carefully.

Article 1 (Purpose)
These Terms set forth the terms and conditions for using this Website and the Services. By using this Website, the Services, or purchasing products, customers will be deemed to have agreed to these Terms. Please ensure that you read these Terms carefully.

Article 2 (Definitions)
The definitions of the terms used in these Terms are as follows:

1. "Products" refer to all items sold by the Company on this website.
2. "Users" refer to all individuals who use this website or the Services.

Article 3 (Scope of Application and Changes)
These Terms apply to all relationships regarding the use of this website or the Services between the Company and Users. The "Usage Guide" related to the use of the Services, as well as other provisions posted on this website, constitute part of these Terms. If there are provisions on this website that conflict with these Terms, those provisions will apply.
When Users utilize this website or the Services, it will be regarded as their agreement to these Terms.
The Company may change these Terms without prior notice, and such changes will take effect when they are posted on this website. If Users continue to use this website or the Services after the revision of these Terms, it will be deemed that they have agreed to the revised Terms.

Article 4 (Distribution of Email Newsletters and Advertisements)
The Company may send newsletters, advertisements, etc., via email to Users.

Article 5 (Formation of Contract)
Users must apply for the purchase of Products in accordance with the methods specified by the Company.
When the Company sends a confirmation email regarding the application or the Company's operator accepts it via telephone, the sales contract between the Company and the User is formed, and its effect takes place.

Article 6 (Payment Method)
Users shall pay the product price and other fees specified separately by the Company through the payment method designated by the Company.

Article 7 (Transfer of Ownership and Risk Burden)
The ownership and risk of the Products will be transferred at the time the Company delivers the Products to the User.

Article 8 (Delivery)
The Company will deliver the Products to the location specified by the User using the delivery method designated by the Company. However, delivery to medical institutions and lodging facilities, as well as to post office or sales office holds, is not possible.

Article 9 (Returns and Exchanges)
Users may return or exchange Products only if there are defects, flaws, discrepancies, or shortages attributable to the Company and if they contact the designated contact point within 30 days from the date of delivery. However, in the case of discrepancies or shortages, the return or exchange will be replaced by the redelivery of the Product as per the User's application details, and the costs associated with the return, exchange, or redelivery of the Products will be borne by the Company.
In addition to the cases specified in the previous paragraph, returns or exchanges may occur if permitted by the Company. However, the costs for returns or exchanges in such cases will be borne by the User.

Article 10 (Ownership of Rights)
All copyrights and other intellectual property rights related to the content included in this website or the Services belong to the Company or its providers.
Users may not engage in acts that infringe on copyright without prior approval from the Company, including reproduction, public transmission, display, transfer, lending, translation, or adaptation of the content published or provided regarding this website or the Services.

Article 11 (Prohibited Activities)
Users must not engage in any of the following activities while using this website and the Services:

1. Violating these Terms.
2. Acts that violate laws or are related to criminal activities.
3. Acts that violate public order and morals.
4. Providing benefits to antisocial forces.
5. Impersonating a third party or intentionally sending false information.
6. Applying to purchase Products without intent to buy.
7. Receiving Products without a valid reason.
8. Returning or exchanging Products without a valid reason.
9. Engaging in acts that infringe on the intellectual property rights of the Company or third parties as specified in the previous Article.
10. Damaging the Company's honor or credibility, or unjustly defaming the Company.
11. Purchasing Products through this website or the Services for resale, re-marketing, or other profit-making purposes.
12. Placing excessive load on the network or systems of this website.
13. Engaging in acts that may interfere with the operation of this website or the Services.
14. Unauthorized access to or attempting unauthorized access to the Company's network or systems.
15. Any other acts deemed inappropriate by the Company.

Article 12 (Cancellation of Contract, etc.)
The Company may terminate the contract with the User without prior notice if any of the following conditions apply:

1. If the User violates the provisions of the previous Article.
2. If the User fails to perform obligations to the Company.
3. If the Products are out of stock or discontinued.
4. If delivery cannot be fulfilled due to long absence, unknown address, refusal of receipt, or other circumstances.
5. If there is significant uncertainty about the User's credit.
   The Company can claim damages from the User for any damages incurred by the Company due to the User's violation of these Terms or other reasons attributable to the User.

Article 13 (Non-Guarantee and Disclaimer)
The Company does not guarantee that this website or the Services will be suitable for the specific purposes of the Users, that they will have the quality, commercial value, accuracy, or usefulness expected by the Users, or that the information provided from this website, the Services, or the Company will be accurate, up-to-date, useful, reliable, legal, or permanent, and that no defects will occur.
The Company does not guarantee that the content sent from this website or via email does not contain harmful items such as computer viruses.
The Company does not bear any responsibility for damages incurred by Users due to their computer environment or non-delivery of emails.
The Company shall not be liable for any damages incurred by Users due to natural disasters, wars, terrorism, revolutions, riots, labor disputes, arson, or other social disasters or events, accidents or failures of transport facilities, or accidents or failures of equipment due to force majeure that cause the inability or delay in providing this website, the Services, or Products.
The Company is not liable for damages incurred by Users due to deterioration of Products caused by long absence or improper storage methods after delivery.
Even if the Company is held responsible for any reason, it will not be liable for damages exceeding the amount paid by the User to the Company, except in cases of willful misconduct or gross negligence, and will not be liable for incidental damages, indirect damages, special damages, future damages, or lost profits.
The Company does not guarantee the quality, commercial value, or safety of resale products sold in violation of the provisions of the previous Article. The Company is also not liable for damages incurred due to the use of resale products.
If the delivery method is a non-contact delivery method to a designated delivery location specified by the User (hereinafter referred to as "drop-off delivery"), the delivery will be deemed completed at the time the Product is placed at the drop-off location, regardless of the User's presence. The Company will be deemed to have fulfilled its obligation to deliver the Product. The Company will not be responsible for any damage arising from deterioration, loss, theft, contamination, damage, or leakage of information recorded on the label after the delivery to the drop-off location.
The User will be deemed to have pre-agreed to allow the delivery company to enter the User's home, garage, or shared premises of a condominium, etc., to place the Product at the drop-off location.
If the drop-off location is within the premises of a condominium, the User will be deemed to have decided the drop-off location after obtaining permission from the administrator and complying with the regulations set by the management association. If the drop-off location is a delivery locker or if the condominium is a locked building, drop-off delivery cannot be accepted without permission from the administrator or management association.
The User pre-agrees that delivery will be done face-to-face, or that the Product may be returned if any of the following cases apply:

1. The drop-off location cannot be specified.
2. It cannot be determined whether the address of the drop-off location is correct.
3. It is deemed physically impossible to deliver to the drop-off location.
4. Entry to the drop-off location is deemed impossible or difficult.
5. There is an error or deficiency in the address or drop-off location information entered by the User.
6. Any other case where delivery is deemed impossible or difficult.
   Products deemed unsuitable for drop-off delivery by the Company will not be accepted. Additionally, cash on delivery cannot be used as a payment method for drop-off delivery.

Article 14 (Suspension of the Services, etc.)
The Company may suspend or interrupt the provision of this website or the Services without prior notice in any of the following cases and will not be liable for any damages incurred by Users as a result:

1. In case of emergency maintenance or inspection of systems related to this website or the Services.
2. If the computer, network, or system stops due to an accident.
3. If operations of this website or the Services cannot be performed due to force majeure as defined in the previous Article.
4. Any other case deemed necessary by the Company.

Article 15 (Confidentiality)
The Company will not disclose personal information obtained through the use of this website or the Services to third parties unless it is provided for by laws and regulations.

Article 16 (Governing Law and Jurisdiction)
The interpretation and execution of these Terms shall be governed by the laws of Japan. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 17 (Inquiries)
Inquiries regarding these Terms and the Services should be directed to the contact point indicated on this website.